Terms & conditions

1. Who you are contracting with

SafeNest ("the Service") is provided by Eventra ("Eventra", "we", "us"), trading as SafeNest. By creating an account or using the Service you enter into an agreement with Eventra on these terms. Contact: support@safenestvault.live.

2. Acceptance

By registering for, accessing or continuing to use SafeNest you agree to these terms. If you do not agree, please stop using the Service. If you are using SafeNest on behalf of an organisation, you confirm you have authority to bind it. If you are using it as an individual, you confirm you are of legal age in your country.

3. The Service

SafeNest is a personal vault for documents, passwords, identity records and notes. Items are encrypted on your device with a key derived from your master password. We cannot read your item contents and we cannot recover your master password. Keeping your master password and account credentials confidential is your responsibility, and you are responsible for activity under your account. You agree to provide accurate account information and keep it up to date.

4. Licence and restrictions

We grant you a limited, non-exclusive, non-transferable right to use SafeNest within the plan you have selected. You must not reverse engineer the Service, resell or redistribute it, or circumvent technical or plan limits.

5. Acceptable use

• No unlawful use, and no storing or sharing of unlawful content.
• No fraud, spam, phishing or impersonation.
• No infringement of anyone's intellectual property or privacy rights.
• No interference with security: no malware, probing, penetration testing without consent, scraping, or attempts to access other users' data.

6. Your content

You keep all rights in the content you store. You grant us a limited licence to host, transmit and process your content solely to provide the Service. You confirm you have the rights needed to store the content you upload. Rights holders can raise a takedown request at support@safenestvault.live; we will investigate and may remove content or suspend accounts, and repeated infringement will result in termination.

7. AI features

Optional features use AI models to read scanned documents, suggest categories and answer plain-language searches. You are responsible for what you submit and for how you use the results. AI output may be incomplete or inaccurate, so please check anything important yourself, and do not rely on it as legal, financial, medical or other professional advice. Do not use these features to generate unlawful, deceptive or abusive content. We may filter, refuse or restrict outputs, and remove content that breaches these terms.

8. Intellectual property

Eventra retains all ownership of the Service and its intellectual property, including software, design, documentation and branding. Nothing here transfers those rights to you.

9. Service level

We work hard to keep SafeNest available, but we do not guarantee uninterrupted or error-free performance. Maintenance, third-party outages and factors outside our control can affect availability.

10. Plans, payment and subscriptions

Paid plans are billed monthly or yearly in advance and renew automatically until cancelled. Prices are shown on our pricing page, exclusive of any applicable tax which is calculated at checkout. Cancellation takes effect at the end of the period you have paid for; upgrades and downgrades are prorated. Payment, billing, tax, cancellation and refund mechanics are governed by Paddle's Buyer Terms, and our own refund policy gives you a 30-day money-back guarantee.

11. Reseller and Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

12. Suspension and termination

We may suspend or terminate access for material breach of these terms, non-payment, security or fraud risk, or repeated or serious policy violations. You may close your account at any time. When access ends you can export your data for 30 days, after which we delete or anonymise it as described in our privacy notice.

13. Warranties and liability

To the fullest extent permitted by law we disclaim all implied warranties, including merchantability and fitness for a particular purpose. We are not liable for indirect, consequential or special damages, including lost profits, lost data or lost goodwill. Our aggregate liability is limited to the fees you paid in the 12 months before the claim. Nothing here excludes liability for fraud, death or personal injury, or any liability that cannot be excluded by law.

14. Indemnity

You agree to indemnify Eventra against claims arising from your content, your unlawful use of the Service, or your breach of these terms.

15. General

You may not assign these terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. Neither party is liable for delays caused by events beyond reasonable control. We may update these terms and will post the new version here with a revised date. These terms are governed by the laws applying at Eventra's place of business, and disputes are subject to the exclusive jurisdiction of its courts, without limiting consumer rights available to you locally.