Refund policy

SafeNest is operated by Eventra ("we", "us"). We want you to feel safe paying for SafeNest, so we offer a 30-day money-back guarantee.

30-day money-back guarantee

If you are not satisfied with your SafeNest subscription, you can request a full refund within 30 days of your order date — including a renewal date — for any reason, including change of mind. You do not need to explain yourself, though we always appreciate feedback that helps us improve.

How to request a refund

• Visit paddle.net and enter the email address you used at checkout to find your order and request a refund.
• Or email us at support@safenestvault.live with your order email, and we will arrange the refund with Paddle for you.

Refunds are processed by Paddle.com, our payment provider and Merchant of Record. Paddle returns the money to your original payment method; your bank or card issuer may take a few business days to show it.

Cancelling a subscription

You can cancel at any time from Settings in the app or from your Paddle receipt. When you cancel, your paid features stay available until the end of the period you have already paid for, and you will not be billed again. If you upgrade or downgrade mid-term, the difference is prorated.

After a refund

Your account returns to the free plan. Your vault items remain encrypted and available within the free plan limits, and you can export or delete them at any time.

Questions

Contact us at support@safenestvault.live. Paddle also handles customer service enquiries and returns for all orders — see Paddle's refund policy.